We would like to reassure that we have a cellar full of wine and will continue to deliver to you as long as we are able to.
You will have been inundated with emails and messages from various companies (many which you didn't realise you were even signed up to) about the situation regarding the COVID-19 pandemic so we have resisted sending out a blanket email.
However, please rest assured that we are taking the safety of our customers and staff incredibly seriously. Our team is all working from home (you can keep up with them on Instagram @privatecellar) and our logistics partner, London City Bond, has implemented strict hygiene guidance and has taken delivery of masks and disposable gloves. Their local drivers will continue to use their E-Pods to ensure deliveries can continue to be tracked but to promote customer safety, and adhere to Government guidelines, customers will have an option as to whether or not they sign the device, and in situations whereby they decline to do so, our driver will deliver the goods and then take a photograph of these which will be uploaded to our system as your proof of delivery. A paper copy will also be left with the delivery.
Multi-skilled members of staff are working on a rota system at the warehouse to keep business flowing, according to Government guidelines. Inevitably, this will impact slightly on service levels and our usual swift delivery may be plus one or two days, but we hope that you will understand during this difficult time. Of course, if Government advice changes, we will respect all instructions.
We hope that you stay well and at home. Please do keep in touch by email, phone or on social media - we are very much enjoying catching up with you all during this testing time.
Best wishes, to all our customers, drivers, warehouse staff, colleagues, growers, winemakers and friends in wine, from all of us at Private Cellar.