Returns Policy

Important: to be read in conjunction with our general terms & conditions

We are proud to only source wines which are outstanding in their category and, by dealing direct with the grower and keeping overheads low, we are able to offer them to you at the most competitive price. We will replace or credit wine which, for any reason, fails to give satisfaction within a month of purchase. Simply return it to us at our office address and we will credit your account. Please note that this does not apply to wines that have been shipped outside the UK mainland.

If any wines purchased from The Private Cellar Selection (our every day wine list) are found to be faulty or if a delivery is damaged on receipt, we will replace the wine or credit your account to the value of the original purchase providing the bottles are returned to us within one month. Please notify us on 01353 721 999 if you wish to make a return, letting us know the reason for it.

Condition of wines on the fine wine list: We take the provenance of all the fine wines we list very seriously and aim to know the complete history of them. We do not list US strip-labelled wines or stock that has travelled to the US or Asia and back. Nor do we buy wine at auction. As a result problems with the condition of wines rarely occur. However, if there is a problem with the condition of a wine, we are not able to guarantee the authenticity or quality of these wines and our customers have to accept that they are sold in the condition that is expected of them according to their age, vintage and general condition. We regret that given the nature of the wines we sell, we do not refund “corked” wines. Photographs of fine wines can be requested prior to purchase.

Breakages: Claims for breakages will only be considered if notice of the claim is given to us within three days of receipt of the consignment. Breakages must be retained with the packaging for examination by the carrier. Should a consignment not be received within ten days of order, we must be informed immediately on 01353 721 999 unless we have advised you of a delay in delivery or the wines are purchased lying overseas for delivery upon shipment.

Storage of wines purchased from other wine merchants: All cases submitted for storage will be delivered back to the customer in the same packaging as it was received in, unless sold or an alternative arrangement has been made. Private Cellar cannot be held responsible for the condition of wines purchased from external sources.

En Primeur: Cancellation of an order for en primeur wines will be accepted by Private Cellar only if made within fourteen working days from receipt of your invoice, in writing, to our office address.

E&OE

Private Cellar Limited
57 High Street, Wicken, Cambridgeshire CB7 5XR
T: 01353 721 999 | E: orders@privatecellar.co.uk